FAQs
PFERDSHOP: Answers to frequently asked questions
Find answers to all of the most commonly asked questions about our distributor portal below. If you have additional questions, we would be happy to help!
Call +1 (800) 342-9015 or mail info.us@pferd.com.
Registration and login
How can I register?
- To register for a PFERDSHOP account for the first time, click Login next to the search bar at the top of the web page. On your smartphone, you can click the arrow icon next to the magnifying glass.
- Select Create Account Now to complete the registration form.
- Our customer service team reviews and verifies all information prior to setting up PFERDSHOP accounts.
- Accounts typically take 1-2 business days to create, and you will receive email communication every step of the way.
- Online accounts are available for authorized PFERD U.S. distributors only.
How do I log in to my PFERDSHOP account?
- To log in, click Login next to the search bar at the top of the web page. On your smartphone, you can click the arrow icon next to the magnifying glass.
- Now enter your email address and password under “Distributor Login.”
- Sign in by clicking “Login” or press “Enter” on your keyboard to enter the PFERDSHOP.
What do I do if I cannot remember my password?
- Click “Login”.
- On the login screen, click “Forgot password” to reset your password.
- Enter your email address as requested.
- If you have an account, you will receive an email to set a new password.
- If you don’t receive a reset password email within 5 minutes, please contact customer service.
How many users from my company can register?
- There is no limit to the number of users each company can have.
Can I order products from PFERD without logging in?
- You can only order via our PFERDSHOP when you are logged into your account.
- If you’re not a distributor of ours, you can use our “Distributors-Search” function to find a distributor or retailer to purchase PFERD products from
Orders and deliveries
How can I see stock availaibility?
- Go to the product page, enter in the quantity you would like to order, and click “Check availability.”
- You should be able to see the expected ship week for the quantity requested.
- Please note that by default, the product page automatically shows the availability for only one box. The stock check is based on your desired quantity.
- Your shopping cart also shows the expected ship week of each item.
How can I reorder an item?
- In the “My Account” area, go to “Online Orders.”
- Click the shopping cart with plus sign icon next to the relevant order.
- This will add all of the items from this order to your shopping cart again.
Why can I not find a particular item in the PFERDSHOP?
- If you searched for an item but did not find the specific product you were looking for, please use the Quick Order function with our “Material Number.”
- If the item you are looking for still does not come up, please contact Customer Service.
Can I provide a different delivery address when placing an order?
- Yes. Check “Save as recurring address” if this address is a recurring delivery address for your company.
- We will gladly save this address in your account.
Where can I check my order status?
- You can view your order status in the “My Account” area under “All Orders.”
How can I track my order?
- Once your order has been shipped, you can track the shipment by clicking the link under “All Orders” in the “My Account” area.
- Expand the order you’re interested in tracking.
- If it has shipped, a separate “Shipments” section will appear in addition to “Documents” and “Order Details.”
- Click the “Shipments” section to expand it, and you will see all tracking links for shipments related to your order.
How can I order a custom-made product?
- If it is a custom-made product you have already worked with your PFERD sales representative to create, enter the material number or EAN of the special product using the Quick Order function.
- If you are interested in a new custom-made product, please contact us.
Can I access my order confirmation/invoice again?
- Yes, very easily. Please go to “My Account” > “All Orders.”
- You can download all the documents associated with your orders by clicking into the order and then expanding the “Documents” section.
How can I change or cancel my order?
- Please call or email customer service to change or cancel your order.
How can I order spare parts for PFERD power tools?
- In our online spare parts catalog, you can find all the information for every PFERD power tool.
- A few clicks is all it takes to select the spare parts or spare parts kits you need, add them to your shopping cart, and order them online directly from PFERD.
How can I request a quote?
- Within the checkout process, you have the option to also request quotations a quote for the items in your shopping cart instead of placing an order.
- You can view and accept your quotes in the “My Account” area.
My item has been on back order for longer than was stated on the order confirmation. Where can I find out more information?
- Delivery dates may change. To find out more, please go to “My Account” and then the “All Orders” tab.
- If the delivery schedule has not been updated there despite the back order, our Customer Service team is available to provide further assistance.
Where can I see my own prices from PFERD?
- All of your prices will be visible on the product pages once you log into your PFERDSHOP account.
- When you check out, your current customer-specific prices are also always shown in your shopping cart.
I have registered in the PFERDSHOP. But my unique prices are not shown. Why is this?
- The first day your account is active, you will only see the list prices. All of your customer-specific prices will be available the next day.
- You can still place orders on the first day your account is active.
- When you check out, your current customer-specific prices are will be shown in your shopping cart.
Payments
How do I pay for my order in the PFERDSHOP?
- You will receive an invoice via your standard method once your order has shipped.
- You can also download your invoice within your PFERDSHOP account.
- We only accept ACH and check payments; we do not accept credit cards.
How do I redeem a promo code?
- You can redeem your discount code in the order overview in the shopping cart under “Promo Code.”
What should I do if my promo code does not work?
- Double check that your promo code matches our marketing materials exactly. Please note that promo codes are case-sensitive.
- Check whether your promo code is currently valid and if your order meets all of the promotion terms and conditions.
- If the discount is still not being applied to your order, please contact our Customer Service team.
Services and features
Can I also find and order products using my own individual customer part number?
- Yes. You can use your customer part number to order products using the Quick Order function or directly in the shopping cart.
- Please note that your numbers must be linked to our part numbers in our system beforehand.
- Please contact our Customer Service team to set this up.
I would like a consultation. Who can I speak to?
- Our sales team would be happy to help you.
- Contact us here and arrange your free consultation today!
I maintain my PFERD part list in an Excel document. Can I use it to place orders in the PFERDSHOP?
- Yes, simply use the “Quick Order” function.
The “Quick Order” function offers several different ways to order: - Order by copying and pasting.
- Order using the EDP, material number, EAN or your own part number.
- Order via a CSV upload.
- When uploading a CSV file, please make sure that your list contains both the part numbers and the requested quantities.
- A template for this is available to download here .
- Please note that the PFERDSHOP rounds up to the closest box quantity.
Can I scan the EAN code on my PFERD product to access more further information?
- Scan the EAN code on your PFERD product with your mobile device to quickly and easily obtain further information about the product.
- Click the magnifying glass at the top of our website.
- Click the barcode icon in the search bar. Allow camera access.
- Depending on your mobile device, you may need to select a back camera.
- Bring the EAN barcode into view and wait a few seconds. The product page should automatically load.
- To ensure we always provide the best possible user experience, we regularly optimize the additional features in the PFERDSHOP for the various operating systems.
- If, however, no results are shown after scanning the product, you can also search for the product directly by typing in the EAN number.
How can I find the best product for my customer’s application?
- Our product finder guides you to the best product for you in just a few steps.
- You can use the detailed filter to quickly and easily select our products based on the application, workpiece material, technical properties and matching power tool.
How can I calculate fits and tolerances?
- Here you can calculate fits and tolerances for shafts and holes based on standard tolerances and limit deviations in accordance with ISO 286.
- The calculator has been tested, but no guarantee can be given for the accuracy of the results.
How can I calculate the ideal rotational speed?
- Calculate the ideal rotational speed , diameter or cutting speed using our rotational speed calculator.